Our client was part of a multinational operating in Ireland. Operational difficulties led to the threat of withdrawing of a national accreditation that would have adversely affected the public and customer perception of the organisation.

Invisio facilitated meetings of the operations team to agree what the core issues were and the best way of collectively addressing them.This involved seeking agreement to amended work practices and agreeing quality standards and targets for achievement.

In addition to this internal process, Invisio also facilitated meetings between the company and the awarding body that in turn resulted in an agreed path forward towards rectifying the areas of dispute.

The agreed quality and work practice changes, coupled with the structured communication and facilitation of meetings by Invisio between both parties resulted in consensus and the retention of an important business accreditation by our client.

Invisio has been retained on an indefinite basis and regularly reviews quality within the organisation with the client and facilitates a quality management forum a number of times a year.